What is Telehealth?
“Telehealth” refers to healthcare that is provided by phone or video rather than in person. If you have ever called your doctor or a nurse line with questions about your health, you have used telehealth.
During the COVID-19 pandemic, many providers like Wilder are expanding telehealth options to continue serving people who need mental health and addiction support but cannot be seen in person.
Do I need a Computer to Access Telehealth?
No—all you need to receive telehealth is a standard landline or cellular telephone. Other options for telehealth, such as video conferencing, require a computer or smartphone as well internet access, but these tools are not necessary to receive telehealth. Please call us at 651-280-2310 and our staff will help you navigate any questions related to telehealth appointments.
Is Telehealth Secure?
Wilder’s telehealth services meet the Minnesota Department of Human Services standards for patient privacy and information security. Our technology and records systems are designed to protect your private health information.
Is Telehealth Covered by Insurance?
Wilder accepts MA (Medical Assistance), MNCare, Medicare, most health insurances and private pay for telehealth services. Many insurance providers cover telehealth as an option for receiving mental health support. Please check with your insurance provider with any questions about your coverage.
Can I Wait for an In-Person Appointment?
Given the unpredictability of the COVID-19 pandemic, we recommend anyone who is interested in mental and chemical health services contact us to set up a telehealth appointment rather than wait for an in-person appointment. During this initial call, staff will help you understand options for your care so you can choose the most appropriate option for yourself and your family. Wilder will return to in-person mental health appointments when it is safe to do so, however, at this time we cannot predict when that will occur.