The First Contact Pilot Project, operated by the Central Minnesota Council on Aging, developed a service model to expand the role of the Senior LinkAge Line® and provide more seamless services to older adults. The final evaluation of Phase II of the project looked at the integration of Revation LinkLive® software, the consumer experience, working relationships among service providers, the way in which providers share information, and the potential impact on consumer choice.
This evaluation addresses research questions regarding the integration of Revation LinkLive™ software, the consumer experience, working relationships among service providers, the way in which providers share information, and the potential impact on consumer choice. Study results indicate that pilot project work continues to demonstrate a number of positive outcomes for both consumers and project partners.
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