Telehealth Mental Health Services
Mental health services available through technology
Many of our mental health services are accessible through telehealth (real-time video teleconferencing) capabilities from the comfort of your own home:
Mental health assessments
Individual and family therapy
How does Telehealth work?
Telehealth appointments are conducted via secure video conference. Our staff will work with you to set up telehealth appointments in a way that is comfortable and convenient for you. You can make an appointment (by phone or online), make a referral or contact us with questions at 651-280-2310.
Access our Virtual Clinic at wilder.doxy.me Type in “Front Office” to speak with a member of our front desk team.
- Computer or smart device (desktop, laptop, smart phone or tablet)
- Internet connection (home internet service provider or wireless data service)
If you do not have access to these devices, we may be able to provide you with a loaner device (limited quantities).
Low cost Technology Resources:
Discounted Low-Cost New/Refurbished Computers and Devices
Federal Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households pay for broadband service and internet connected devices. If your household is eligible, you could receive:
- Up to a $30/month discount on your internet service
- Up to a $75/month discount if your household is on qualifying Tribal lands
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
- A low cost service plan that may be fully covered through the ACP*
Built on the belief that internet access is a basic need, Ramsey Connected is an initiative designed to ensure all Ramsey County residents have access to low-cost internet and computers and the skills to use them.
Frequently Asked Questions
What is Telehealth?
“Telehealth” refers to healthcare that is provided by video rather than in person. If you have ever called your doctor or a nurse line with questions about your health, you have used telehealth.
During the COVID-19 pandemic, many providers like Wilder are expanding telehealth options to continue serving people who need mental health and addiction support but cannot be seen in person.
Do I need a Computer to Access Telehealth?
You will need either a computer or a smart device to receive telehealth services. Please call us at 651-280-2310 and our staff will help you navigate any questions related to telehealth appointments.
Is Telehealth Secure?
Wilder’s telehealth services meet the Minnesota Department of Human Services standards for patient privacy and information security. Our technology and records systems are designed to protect your private health information.
Is Telehealth Covered by Insurance?
Wilder accepts MA (Medical Assistance), MNCare, Medicare, most health insurances and private pay for telehealth services. Many insurance providers cover telehealth as an option for receiving mental health support. Please check with your insurance provider with any questions about your coverage.
Where Should I Be When I’m receiving Telehealth Services?
It is recommended that you are at a private secure area where you have good wireless service. If you are not able to be at a private setting, we recommend that you use a headset connected to your device.